5 TIPS TO DEAL WITH A KEYBOARD WARRIOR 

 

No matter how perfect you are at communicating or how perfect your product is; as your business or influence grows you attract more people and therefore you are more likely to run into a keyboard warrior. 

 

HAVE EMPATHY 

 

This is a hard one - but you know what; if you try to see things from their perspective, it does NOT mean you have to agree. It will help you in your reply 

 

It's easy to feel the need to defend yourself However, when it comes to the internet; it is better to keep calm. 

With 'do not engage' I am not saying ignore it completely (although - why not?!) but if you feel the totally understandable need to reply then do it with grace and avoid ANY words which could be interpreted as an attack. 

 

STAY CALM 

 

Rant and rave to the people around you about it but online to the person OR talking ABOUT the person in groups; stay calm 

 

STAY AWAY FROM DRAMA 

 

Some people just WANT drama, they need it in their life. So no matter how calm and collected you respond they will take their response overboard no matter what.