chris@chrislondononline.co.uk 
07963 216 248 
 
5 TIPS TO DEAL WITH A KEYBOARD WARRIOR 
 
No matter how perfect you are at communicating or how perfect your product is; as your business or influence grows you attract more people and therefore you are more likely to run into a keyboard warrior. 
 
HAVE EMPATHY 
 
This is a hard one - but you know what; if you try to see things from their perspective, it does NOT mean you have to agree. It will help you in your reply 
 
It's easy to feel the need to defend yourself However, when it comes to the internet; it is better to keep calm. 
With 'do not engage' I am not saying ignore it completely (although - why not?!) but if you feel the totally understandable need to reply then do it with grace and avoid ANY words which could be interpreted as an attack. 
 
STAY CALM 
 
Rant and rave to the people around you about it but online to the person OR talking ABOUT the person in groups; stay calm 
 
STAY AWAY FROM DRAMA 
 
Some people just WANT drama, they need it in their life. So no matter how calm and collected you respond they will take their response overboard no matter what. 
 
WORRY ABOUT YOUR REPUTATION FOR THE RIGHT REASON 
 
In business it is far more valuable to customers to see HOW you handle a difficult customer than it is to see only positive. Customers have higher trust in businesses with 20 positive reviews and one bad one than they have in a business with 30 positive reviews only.... but ONLY if the reply to the negative review (by the business owner) is clear, calm and objective 
 
DON'T TAKE IT PERSONALLY 
 
This might be one of the hardest things out of this whole list. Usually your business is your 'baby' and any negative commentary strikes you right where it hurts. It probably also 'speaks' straight into the idea that we WANT people to like us and our business. 
 
Unfortunately (but this is actually really GOOD news!) you cannot change what people think. You can do your best to represent your business as well as you can BUT how they see it, feel about it or respond to it can still be the opposite of what you aimed for... 
 
 
Need further advice? 
Get in touch to discuss your specific requirements and see how we can help you grow your social media presence 
 
Tel: 07963216248 
Email: chris@chrislondononline.co.uk 
 
Or join our online Facebook for Business Course by clicking here 
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